These terms and conditions may be amended from time to time and apply to all of our services.
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and Arctic Out shall come into existence until Arctic Out receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for the entirety of the payment.
Arctic Out is a tour operator, offering a wide range of adventure tours in Iceland.
Bookings can be made directly through Arctic Out, its sub-brands and/or any other website through which Arctic Out makes their services available. If you are having any problems booking through Arctic Out website www.arcticout.com then please contact our Customer Care Team.
Arctic Out reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Arctic Out is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Arctic Out with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
1.1. Please note that as a local operator, Arctic Out cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
1.2. Since Arctic Out does not charge any booking or transaction fees we can not be held liable for any loss due to fluctuations in currency exchange rates during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund. Keep in mind that your card issuer may charge you a foreign transaction fee.
1.3. All prices shown on our (mobile) website are based on current prices. All prices mentioned on our (mobile) website include value-added tax. Arctic Out reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such costs increases that are outside Arctic Out‘ control. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.
2. Pick-up & Drop-off Services
2.1. Arctic Out offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as extras or the activity in question only offers the option of meeting us on location.
2.2. You as the traveler are responsible for your pick-up, this includes providing Arctic Out with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Arctic Out will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Care Team.
2.3. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up.
3. Travel insurance
3.1. As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world.
4. Icelandic weather and conditions
4.1. All adventure trips and outdoor activities are dependent on weather and general conditions. Arctic Out reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
4.2. Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.
4.3. Arctic Out can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Arctic Out‘s control. Arctic Out acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Arctic family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
4.4. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
5.1. Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. In such cases, full cancellation charges apply.
6.1. Please note that Arctic Out cannot be held responsible for damaged luggage if it is taken on the tour.
7. Assumed risk & Outdoor activities
7.1. Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Arctic Out or its partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Arctic Out or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip.
7.2. Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.
7.3. We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members. In such cases, full cancellation charges apply.
8. Alcohol and drugs:
8.1. We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given.
9. Reviews & Feedback
9.1. Arctic Out welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
Please note that all complaints must reach Arctic Out within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
10. Terms of Payment
10.1. Arctic Out accepts all major credit and debit cards as well as AliPay. Purchases made via credit/debit card will go through 3D Secure. Arctic Out requires a payment of the full amount at the time of booking.
10.3. Delayed Payments: Arctic Out reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance.
11. Governing Law and Jurisdiction
11.1. This agreement shall be exclusively governed by and construed in accordance with Icelandic law.
11.2. Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the district court of Reykjavík.